FAQ

Quick answers to the questions we hear most. Still not sure? Send photos for a free consultation and our team will reply on WhatsApp.

How does the free consultation work?

Send a few clear photos of your item through the photo form on our Contact page, or on WhatsApp at +62 812-8787-6791. Our team checks the photos and replies on WhatsApp with the treatment we recommend and an estimate. The final price is confirmed when we inspect the item in store.

Does the consultation cost anything?

No. Sending photos and getting a recommendation is free, and you are not committed to anything. If you decide to go ahead, you drop the item off at one of our stores or drop points, and we confirm the treatment and price after inspection.

What items do you work on?

We work on bags, wallets, shoes, jackets, suitcases and other leather goods. If you are not sure whether we can help with an item, send photos for a free consultation and we will tell you honestly what is possible before any work starts.

Which treatments do you offer?

We offer eight treatments: Cleaning, Edging, Retouch, Recolor, Coating, Polishing, Chroming and Repairs. Cleaning, Retouch and Recolor deal with dirt and colour, Edging with strap and handle edges, Polishing and Chroming with hardware, Coating with protection, and Repairs with the rest. See all treatments.

Why do Hermès pieces get Premium handling?

Hermès pieces carry more value and more risk than most bags, so they get our Premium handling and a Premium estimate. All other brands get Basic handling. Our article on why Hermès pieces get Premium handling explains what that means for you.

Where can I drop off my item?

You can drop off and pick up at our two official stores, Grand Indonesia (West Mall Basement #02) and STC Senayan (Lantai 1 Unit #102), or at our partner drop points in PIK, Kemang and Meruya. Opening hours and maps for each one are on our Locations page.

Can you promise a particular result?

No, and we never make that promise. The result depends on the condition, material and age of each item. After inspection we explain honestly what the treatment can and cannot do, so you can decide before any work starts.

How long does a treatment take?

It depends on the treatment and on the item. Each treatment page shows an estimated time, and we confirm the timing together with your estimate after we have inspected the item in store.

Do you reply in English?

Yes. Our team replies in English or Bahasa Indonesia, whichever you prefer. Write to us on WhatsApp or through the photo form in the language you are most comfortable with.